Support - mym.ge

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FAQ

What is the fastest way to sell a product?

It is very easy to distinguish your ad from the general mass, for this you can connect a paid service or a service package to your ad Turbo sale your ad will be raised in the feed and highlighted with a marker, you will definitely not miss your buyer!

My ad is blocked

If your ad is blocked, then try to look for the reason in Service Rules. Once you find the cause, fix the rule violation and resubmit your ad.

My account has been blocked by the administration

Most often, an account is blocked because the user's behavior does not match Service Rules, For example:

Неоднократное размещение объявлений, заблокированных модератором. Например, содержащих запрещенные законом Грузии и/или Правилами пользования сервисом товары/услуги или содержащие ссылки на сторонние сайты;
Posting ads or sending messages using third party software or automated scripts;
Использование в фото, имени или фамилии пользователя информации, запрещенной законом Грузии и/или Правилами пользования сервисом (нецензурные выражения, контактные данные);
The user fraudulently tried to obtain bank card details of other users;
The user did not send the goods after receiving the prepayment or did not pay for the goods after receiving them.

If the administration mym.ge blocked your account, and you are sure that you followed the Terms of Service, write to us.

Why isn't Secure Deal available for my item?

Currently, the Safe Deal service is available in ads with the cost of goods from 0 ₾ to 0 ₾ in categories «Косметика»,«Украшения»,«Куклы и игрушки»,«Оформление интерьера»,«Аксессуары»,«Оформление праздников»,«Канцелярия»,«Посуда»,«Другое»,«Оружие»,«Социальные сети»,«Еда, напитки» .

If you don't see a safe deal icon on your listing, it's likely that your item is in a different category or out of price range.

If your item qualifies but you don't see the secure deal icon, please contact us.

How long does it take for a Safe Deal refund?

We issue a refund at the moment the transaction was cancelled. As a rule, funds for the goods are returned on the same day in case of cancellation of the transaction on the day of its creation and within 1-3 business days if the transaction was canceled later. Please note that refund SMS does not always come from the bank, you can check the receipt of funds on the basis of an account statement, or on the basis of the current account balance.

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